A passionate team of travel tech experts on a mission to empower every travel agency in India with world-class CRM software simple, powerful and affordable.
Pakhi Trip CRM is India's most trusted travel agency CRM software, built by Horizontal Solution a technology company based in Noida, UP, dedicated to the travel industry. Since 2014, we have been developing purpose-built software tools that help travel agents, tour operators, DMCs and travel companies manage their business more efficiently. Our product is not a generic CRM adapted for travel it is built ground-up with every workflow, report and feature designed specifically for the travel industry.
Pakhi Trip CRM is a product of Horizontal Solution a technology company specializing exclusively in travel industry software. We are headquartered in Noida, Uttar Pradesh, and serve travel businesses across India and Southeast Asia.
Our platform is the result of 10+ years of listening to travel agents, understanding their workflows, and building solutions that actually solve their daily problems from lead management and quotation to visa tracking and GST compliance.
New features every quarter based on agent feedback
Enterprise-grade SSL security for all data
WhatsApp & phone support MonSat
99.9% uptime with automatic daily backups
Everything we build is guided by a clear purpose to make travel agencies more efficient, profitable and customer-centric through technology.
To empower every travel agency in India big or small with enterprise-grade CRM technology that is affordable, easy to use and built for the specific challenges of the travel industry.
To become the default operating system for travel agencies across India and South Asia the one platform that runs every aspect of a travel business, from first enquiry to final payment.
We promise transparency in pricing, honesty in communication, and relentless dedication to solving your business problems. Your growth is our success metric not just our sales numbers.
Every feature we build starts with a real problem our travel agency customers face. We listen, learn and build. Your success drives every decision we make.
Complex technology, delivered simply. We believe powerful enterprise-grade software should be so easy to use that anyone on your team can master it in hours.
No hidden fees, no surprise charges, no lock-in contracts. We build long-term partnerships on a foundation of trust, honesty and mutual respect.
We ship new features every quarter. Our platform evolves with the travel industry's changing needs AI, automation, integrations and more keep coming.
From a small startup with a single product to India's leading travel CRM company our journey has been defined by persistence, passion and purpose.
Our Events & MilestonesTravel agents chose us over generic CRMs like Salesforce or Zoho because we speak the language of travel. Here's what makes us different.
Built exclusively for travel itinerary builder, visa management, B2B portals, multi-currency quotations, GDS integration. No generic CRM can match this depth of travel-specific functionality.
Every module adapts to your workflow. Custom fields, role-based access controls, branded client portals, custom reports configure Pakhi Trip CRM exactly how your agency operates.
Intuitive interface your team will love from Day 1. Full data migration support, live video training, and detailed documentation so you're productive immediately.
Support team based in India responds within 4 hours. Phone, email, WhatsApp available Monday to Saturday, 9AM7PM IST. Enterprise clients get a dedicated account manager.
100% GST compliant invoicing with CGST, SGST, IGST and TCS. Built for Indian tax laws, Indian payment gateways (Razorpay/PayU) and Indian business workflows.
Pay only for what you use. Starting at just ?999/month with no hidden charges, no per-user fees and no feature lock-outs. Scale up or down anytime without penalties.
A.I.M Night Awards 2026 Recognized as the Best Travel Technology Product at India's premier travel industry awards ceremony.
Officially registered and certified by the Government of India under the MSME Act, recognizing our contribution to India's startup ecosystem.
Received the Best Technology Exhibitor award at OTM Mumbai 2025 India's largest outbound travel market for outstanding product innovation.
We switched from a generic CRM to Pakhi Trip CRM 2 years ago and haven't looked back. The itinerary builder alone saves us 2 hours per booking. The team understands travel like no other software company.
Managing 200+ B2B agents was a nightmare before Pakhi Trip CRM. Now each agent has their own portal with custom pricing. Commission calculations that used to take days now happen automatically. Incredible product!
The WhatsApp automation and visa tracking modules have changed how we work. Our clients get instant updates, follow-ups happen automatically. Support team is always available on WhatsApp. 5 stars!
Book a free 30-minute personalized demo and discover how Pakhi Trip CRM can transform your travel business today.